Frequently asked questions.

No minimum. You can fund a campaign with any budget that fits; we recommend starting around $1,000 for meaningful reach, but it’s a suggestion. Your full budget is charged up front through Stripe and held until clips earn it. Stripe’s processing fee (2.9% + 30¢) comes out of the budget, and creators are only paid from funds that have settled.

No. Sign up as a brand, fund a campaign through Stripe, and you’re live. There’s no demo call, no sales gauntlet, no quarterly contract.

Once your payment clears, the campaign goes live on Explore automatically, with no review step. If you set a launch time, it goes live then. Bank transfers go live once the transfer clears.

Yes. Treatment copy, examples and creative guidelines can be updated while the campaign is live, and so can your rate: a new rate applies from the moment you change it, and what clips have already earned stays the same. The payout rule and the minimum views a clip needs are locked once the first clip is submitted. Your budget is fixed once funded (use Top Up to add more), and you can change the per-clip cap at any time.

After you approve a clip, a per-view clip keeps earning until your earning window ends (7 days from posting unless you set another), you finalise it, or the campaign closes. Fixed-rate clips are final when you approve them. The payout then goes to the creator automatically; we check every 15 minutes. Until it’s sent, you can reverse the approval or flag the clip, which holds the payout.

We hold your budget in Stripe. A creator is paid only after you approve their clip, its earnings are final, and we’ve confirmed the post is theirs. You can take back unspent budget at any time by closing the campaign.

On per-1,000-view campaigns you can set an optional per-clip cap (e.g. $200). Once a clip reaches it, it stops earning. You can change the cap later.

Yes. Closing the campaign refunds whatever creators haven’t earned to your original payment method, minus the platform fee on what was spent. Stripe’s processing fee isn’t refundable.

Yes — but only on what the campaign actually spends, and only when it closes. Verified agencies pay 6%; unverified pay 8%. Because it’s charged on spend at close rather than on your full budget upfront, any unspent budget you refund never carries a fee.

On your brand profile, click Request verification and add a note if you like. Our team reviews it. Once you’re verified, your fee drops from 8% to 6%.

Yes. Download a numbered PDF invoice for each campaign you fund from Billing. Stripe also emails a receipt for the card charge. Our fee is never a separate charge; it’s held back from the budget. For top-ups or itemised paperwork, contact support.

Every clip gets a bot score from 0 to 100 and shows how many of our checks could run on it. It’s a guide: you decide what gets approved. If a clip’s score climbs that high after you’ve approved it, we alert you.

Flag it before it’s paid. Until the payout is sent, you can reverse the approval or flag the clip, which holds the payout while our team looks. Per-view clips usually aren’t paid until their earning window ends; fixed-rate clips can be paid within minutes of approval.

Click the amber flag icon on the clip, then Report to review team. Our team investigates, and the clip’s payout is held meanwhile.

The Flagged tab lists clips your team has reported. Their payouts are on hold until our team resolves each report.

Yes. You can approve, reject or request changes on any submission, and rejecting costs neither of you anything. You can’t approve a clip that failed verification.

Yes, as long as it hasn’t been paid. In the Approved tab, click Reverse approval, give a reason, then choose Back to pending or Reject.

Yes. In the Rejected tab, click Undo rejection and confirm. The clip goes back to Pending, where you can approve it.

Click on the Export CSV button on the Analytics tab and choose the data you want to export.

You don’t need a new campaign. Click Top Up on the campaign page and pay through Stripe ($100 minimum; owners only, and staff can request funding). A closed campaign reopens once the top-up is paid.

Any active creator can submit by default. You can require creators to join your brand community first, require an NDA, set a stricter bot-score bar, and block individual creators. There’s no follower-count or niche filter.

Yes: send them the campaign link. Campaigns are open to every creator, so there’s no invite-only mode, but you can require creators to join your brand community before they submit and block anyone you don’t want.

No cap. Budget is the only ceiling — once your funded budget runs out, the campaign goes inactive until you top up.